In 2009, several objectives have been achieved, particularly with regard to customer service. Eloquent proof that National Bank Financial Group is by far the largest partner of companies in Quebec, nearly $ 42 billion in debt financing have been allowed some 40,000 firms in 2009..

Officer, National Bank Financial Group, at the annual meeting of shareholders held today in Montreal.

For fiscal 2010, the Financial Group will benefit from the new distribution model implemented in 2009 to raise the incomes of all sectors, attracting new clients and increasing share of wallet of existing customers. Major investments continue to be made in the branch network and staff training to achieve the objectives.

Also, National Bank Financial Group will complete the simplification and standardization of internal processes and gradually deploy a new technology platform for employees in direct contact with customers. The systems put in place will achieve new heights in terms of managing digital information, including all client data. These projects aim to generate significant gains in customer satisfaction, sales growth and cost reduction.

Finally, another priority in 2010 is to continue to strengthen the culture of collaboration and accountability. For Vachon, that means we must also continue to work together and make the necessary adjustments to ensure that nothing impedes the excellent customer service.

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